We’re not your typical real estate
We’ve created this handy tenant hub to understand how we do things, and what our expectations when living in an Elevate managed property.
Lets start with our biggest difference compared to other agencies – we’re open from 9am till 4pm Monday to Thursday, and 9am till 1pm on a Friday. As we’re often out and about, our office is by appointment. So, if you’re planning on coming into our office please ensure you have an appointment with one of our team.
We believe everyone deserves to be treated with kindness and respect, and we’re committed to ensuring your experience with Elevate is as smooth and enjoyable as possible.
Get to Know Our Team
At Elevate, your tenancy is a team effort. Each of us is dedicated to ensuring your rental experience is smooth and well-managed.
Maria McDonnell
Assistant Property Manager
Maria manages all tenant correspondence and completes all inspections, including entry, exit, and routines. Her role ensures that every aspect of tenant relations and reports are maintained.
Lisa Perkins
Operations Manager
Lisa prepares lease renewals, keeps properties compliant with the latest legislation, and manages accounts and banking. Her attention to detail ensures smooth and compliant operations.
Lachlan Jennings
Senior Property Manager
Lachlan is the primary contact for clients throughout the tenancy, overseeing maintenance. Together with his assistant Maria, he provides dedicated support to keep clients informed.
Tristan Woollett
Director & Licensed Agent
Tristan manages new business and leasing, conducting inspections, responding to inquiries. His proactive approach keeps properties performing at their best.
Jason Woollett
Director & Licensed Agent
Jason collaborates closely with clients to strategically plan and optimise their property portfolios, guiding them toward their investment goals.
Download our Tenant App
Let’s start with the important stuff, we ask that you download the PropertyMe Tenant App onto your phone, as this is where you will do everything to do with your tenancy!
Within this app you can message the team, view upcoming inspections, view and download rental receipts and even generate your tenancy ledger via the transactions tab. Lastly, you can view documents such as your lease agreement, bond lodgement form and much more in the documents tab.
You have two options to pay rent
MePay is completely free and via the PropertyMe Tenant App, second option is DEFT which does incur a surcharge from Macquarie Bank.
To set up MePay, click the “Set Up Payments” within the App, and enter your bank details. This must be an Australian everyday transaction account as some bank accounts, such as high interest savers, don’t support direct debit. To verify the account information you will be debited $1.00 immediately and will need to provide the reference number that will appear on your statement. This is not your DEFT reference number provided by our agency.
Alternatively head to www.deft.com.au and set up your debits using your bank reference number provided within the “Info” section of the PropertyMe Tenant App.
How to report maintenance
All maintenance is to be lodged via the PropertyMe Tenant App. Simply click the and make sure you upload at least several images of the maintenance item you’re reporting!
When submitting maintenance please provide us with description, a detailed description. By providing us this information we can often troubleshoot the issue or cut down the time trades will need to resolve the maintenance reported.
In most instances your request must be approved by the landlord prior to any work being actioned. You can view handy troubleshooting tips and tricks at www.elevateestateagents.com.au/maintenance
Emergency Maintenance or Locked Out
If you experience one of the items listed as an emergency you can contact our trades directly after-hours.
- DC Electrical – 1300 707 694
- Murphy Plumbing & Gas – 0415 522 959
- State Emergency Service (SES) – 132 500
- Elevate Estate Agents – (07) 3485 0595
If you find yourself locked out of your property, please call our office on (07) 3485 0595 and leave a voicemail message. After-hours our call out fee is $110 and during business hours is $55.
It is also important to understand that if a smoke alarm start chirping this is not considered as emergency maintenance, and any call out fees may be passed onto yourself if you arrange a trade to attend the property. We ask you report smoke alarms via the Tenant App.
Condition Report and Entry Notices
You will be emailed your Entry Condition Report on the morning of your lease start date.
If you’re moving into the property with someone else, the first person listed on the lease will receive this report. Be sure to check your junk or spam folder, as it may occasionally end up there.
You’ll have 7 days to inspect the room or property, add any comments and photos, and submit the report. Once completed, we’ll be notified. However, if you don’t complete the process within 7 days, we won’t be able to resend the report. When it’s time to vacate, this report will serve as a reference for the property’s condition.
Please note that this report is for documenting the property’s condition only – it’s not the place to report maintenance issues. We’ll cover the maintenance reporting process shortly.
What if you fall into rent arrears?
General Residential Tenancies
If you are a tenant and fall more than 7 days behind in rent, you will be issued with a Notice to Remedy Breach (Form 11), giving you 7 days to pay the outstanding amount.
If the breach notice expires and the rent remains unpaid, you will be given a Notice to Leave (Form 12), giving you a minimum of 7 days to move out. The tenant may also decide to pay all the rent due and ask the property manager in writing if they can stay. This will be up to the property manager/owner’s discretion.
Queensland Civil and Administrative Tribunal
If the tenant doesn’t move out, the property manager/owner can lodge an urgent application directly with QCAT for an order to end the tenancy (this must be done within 14 days after the handover day).
The property manager/owner must be able to prove the breach warrants terminating the agreement. If the application is successful QCAT will make an order to end the tenancy and issue a Warrant of possession.
Parties are encouraged to view QCAT’s Practice Direction No.4 of 2023, Applications for Residential Tenancy Disputes which outlines what each party must do prior to and at a residential tenancy dispute hearing in order for QCAT to deal with the matter in a way that is informed, fair and efficient.
Rooming Accommodation Tenancies
Residents who lived in the room for less than 28 days: a Notice to Remedy Breach (Form R11) can be issued as soon as the resident is in arrears giving them at least 2 days to pay the outstanding rent. If the resident pays the rent within the timeframe, the rooming agreement will continue.
If the rent remains unpaid and the notice expires the resident can be issued a Notice to Leave (Form R12) and asked to leave immediately.
The resident then needs to move out or pay the rent and request to stay (in writing). It is the property manager/owner’s decision if the resident can stay. If they agree to let the tenant stay this agreement should be in writing. If the resident moves out, they may be required to pay reletting costs based on how much of the lease has expired.
Residents who lived in the room for more than 28 days: a Notice to Remedy Breach can be issued when the tenant is 2 days in arrears giving them at least 4 days to pay the rent. If the tenant pays the rent within the timeframe, the rooming agreement will continue.
If the rent remains unpaid and the notice expires the resident can be issued a Notice to Leave (Form R12) with 4 days’ notice. If the tenant moves out, they may be required to pay reletting costs based on how much of the lease has expired.
