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Privacy Policy

1. Introduction
Elevate Estate Agents (ABN 16 650 294 152, “we”, “us”, “our”) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). This Privacy Policy explains how we collect, use, store, and disclose personal information and how you can access and correct your information or make a complaint.

2. What Information We Collect
We collect personal information including, but not limited to:

  • Names

  • Phone numbers

  • Email addresses

  • Other contact details

We collect this information from individuals who engage with our agency in any capacity, including tenants, property owners, suppliers, prospective clients, and general enquiries.

3. How We Collect Your Information
We collect personal information in various ways, including:

  • Directly from you through written or verbal communication (e.g., emails, phone calls, forms).

  • Through our website, property enquiries, or open home registrations.

  • When you engage our services as a tenant, owner, or supplier.

4. How We Use Your Information
We use your information to:

  • Provide our property management and real estate services.

  • Communicate with you regarding properties, services, and relevant updates.

  • Maintain accurate records of our interactions with you.

  • Add you to our mailing list for newsletters and other communications (unless you opt out).

5. Marketing Communications
We may use your contact details to send you newsletters and marketing materials about our services. You can opt out of receiving these communications at any time by clicking the “unsubscribe” link in our emails or by emailing us at hello@elevateestateagents.com.au requesting removal from our mailing list.

6. Disclosure of Information
We do not sell or trade your personal information. Any information we provide to external providers (such as owners, suppliers, or service providers) is done solely to:

  • Action a request made by you (for example, maintenance or tenancy matters),

  • Or as required by legislation (for example, compliance with tenancy laws or government reporting obligations).

We may disclose your personal information to:

  • Property owners and tenants (for management purposes),

  • Service providers, tradespeople, or contractors,

  • Legal, financial, or regulatory bodies,

  • IT and marketing service providers.

We ensure that all third parties comply with their obligations under the Privacy Act and the APPs.

7. Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Personal information may be stored in both physical and electronic formats, secured by appropriate safeguards.

8. Access and Correction
You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us at hello@elevateestateagents.com.au. We will respond within a reasonable timeframe and may ask you to verify your identity.

9. Overseas Disclosure
We do not generally disclose personal information overseas. If it becomes necessary to do so, we will take reasonable steps to ensure that the overseas recipient complies with the APPs or is otherwise bound by a law or binding scheme that offers substantially similar protection.

10. Complaints
If you have a complaint about how we handle your personal information, please contact us at hello@elevateestateagents.com.au. We will respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website at www.elevateestateagents.com.au/privacy