Tenant Hub
Meet the Team
It takes a village to manage a tenancy properly and we’ve built a team who know how to keep things running smoothly.
Your main point of contact during your tenancy will be Maria, our Assistant Property Manager. She’s across inspections, maintenance updates, and most day-to-day communication.
If there’s a leasing question, it might be Tristan or Owen reaching out. If there’s a renewal due or a compliance update, you might hear from Lisa or Maj. And when it comes to anything escalated, or needing a senior decision, Lachlan, our Senior Property Manager, will step in.
Maria is hands-on with tenants, inspections, and daily property operations. With property management in her blood (her mum has 30+ years in the industry), Maria ensures properties are well-maintained and tenants are supported.
Maj has extensive experience in property management here in Queensland. Ensuring everything is compliant and meeting the new rental obligations – lease agreements, renewals, bond lodgements and much more.
Behind the scenes, Lisa keeps everything running smoothly. From lease renewals and compliance to financial management, she ensures every process is efficient, compliant, and stress-free for both owners and tenants.
PropertyMe App
The first thing to do? Download the PropertyMe Tenant App as it’s where everything happens.
This is your central hub for tenancy documents, inspection reminders, maintenance requests, rent payments, and general updates from our team. It helps us keep everything transparent, documented, and easy for both sides.
When you log in, make sure you’re using the same email address you used on your lease agreement. If you’re having trouble logging in, let us know and we’ll help you reset access.
PropertyMe App Features
Tenancy Info
Access a summary of your current rental information and property details including your rental amount, move-in date, lease start date, lease end date, bond held, bank reference, and more.
MePay
MePay clearly labels and documents all your payments so you know exactly what you are paying for. You can easily access this documentation anytime you need it. Plus, unlike other payment systems in Australia, MePay direct debit is free to use – there are no hidden fees.
Documents
Needing to generate a copy of your tenancy ledger or find your lease agreement? You can view these documents and more in the PropertyMe App.
Reporting Maintenance
We’ve made reporting maintenance even easier. Our agency now uses Tapi, a dedicated maintenance system that includes a live chat right here on this page. Through Tapi, you can quickly log issues, follow simple troubleshooting steps, and even access helpful videos or manuals.
Once you report maintenance through Tapi, you don’t need to lodge anything in the PropertyMe Tenant App – everything will flow directly to our team from here.
Pay Your Rent Using MePay or DEFT
At Elevate, we believe rent payments should be simple, secure, and easy to track – for both you and us. You’ve got two options to set up your rent payments, depending on your tenancy agreement: MePay (through the PropertyMe Tenant App) or DEFT.
Either way, we ask that payments are made on time, in full, and with a clear reference – because chasing rent is no one’s favourite job.
Having trouble verifying your bank account details with MePay? Click here to follow these easy instructions.
What If I Fall Behind in My Rent?
We get it, life can throw a curveball. If you’re going to be late with rent, the best thing you can do is let us know early. But it’s also important to understand how the process works here in Queensland, because rent isn’t flexible – it’s a legal agreement, and there are clear steps that follow if it’s unpaid.
We manage both General Residential Tenancies and Rooming Accommodation, and the rules are slightly different depending on the agreement you’re on.
Locked Out of Home or Have Emergency Maintenance?
Emergency repairs are issues that need urgent attention to keep the property safe and liveable – think no power or water, major leaks, serious electrical faults, or anything that poses a danger. If this happens, log it in the PropertyMe Tenant App first, then call us straight after so we can coordinate help.
For non-urgent repairs, lodge them through the app and we’ll handle them as soon as possible.
If you’re locked out during business hours, give the office a call. You can collect spare keys (if available) or have one of our team let you in for a $55 fee. Outside business hours, the lockout fee is $110, whether it’s a physical key or a digital lock.
For after-hours emergencies, call our office number and you’ll be transferred to the relevant trade – as these can sometimes change, this ensures you get the right help quickly.
Important: a smoke alarm going off isn’t considered an emergency unless there’s a fire. If it’s just beeping or needs a battery, lodge it as maintenance in the app and we’ll handle it during business hours.
Entry Condition Report
If you’re moving into one of our properties, you’ll receive your Entry Condition Report via email on your move-in day. This report records the condition of the property or room at the start of your tenancy – and it’s what we’ll refer back to when it’s time for you to vacate.
You’ll have 7 calendar days to go through the report and complete your section. It’s fully digital, so there’s nothing to print or scan – you’ll be able to open it on your phone or computer, review our comments, and add your own if you disagree with anything.
Please note: this report isn’t for reporting maintenance. If you notice something that needs fixing, use the PropertyMe Tenant App to lodge a maintenance request instead. The Entry Condition Report is just to confirm the condition of the property – not to request repairs.
Once you’ve submitted your side, that’s it. We’ll keep a copy with your file, and it will be used to fairly assess the property at the end of your lease.
Routine Inspections
Routine inspections happen every 3 to 4 months, and they’re a legal part of every tenancy in Queensland. They give us a chance to check how the property is tracking, address any minor maintenance early, and give owners peace of mind that everything is being looked after.
You’ll always be given at least 48 hours’ notice, and you’ll receive a reminder closer to the date through the PropertyMe Tenant App or email. We’ll be in and out quickly (usually 10 to 15 minutes) and we’ll take photos of each room for the owner’s records. These inspections are not personal, and they’re not a pass/fail test – they’re about keeping the property in good shape and catching small issues before they become bigger ones.
We’re not here to snoop, and we’re not trying to catch you doing the wrong thing. As long as the property is reasonably tidy, well cared for, and in line with your lease terms, that’s all we’re looking for. If something’s been damaged or isn’t working, let us know beforehand so we can help sort it.
