Your investment matters
We don’t manage thousands of properties, and that’s exactly our point of difference.
We’ve never wanted to be the agency that manages thousands of properties. We don’t chase numbers, and we definitely don’t measure success by the size of our rent roll. For us, property management has never been about volume – it’s about connection, communication, and consistency.
By keeping our portfolio intentionally boutique, we’re able to focus on what actually matters: the people behind every property. That means when you call us, we answer. When something needs attention, we’re across it. And when you want to talk through an idea or a concern, we’ll make the time. Because that’s what you should expect from the people managing your investment.
Having a smaller, more focused rent roll gives us the freedom to do things differently. We don’t have layers of departments or a revolving door of property managers. You deal directly with people who know your property inside and out, and who genuinely care about getting it right.
It also allows us to do something that’s become surprisingly rare in property management: pick up the phone. We’d much rather have a quick conversation than send another round of emails. Talking things through builds trust, avoids confusion, and gets issues resolved faster.
Staying small isn’t a limitation – it’s our advantage.
Queensland rental laws recently changed.
RENTAL INCREASES
Queensland’s rental laws are capped at once every 12 months per property or room. This is designed to give tenants greater certainty, but it means owners need to be strategic about when and how they adjust rent. Every lease must also state the date of the last increase, and if you miss your window, you’ll need to wait another full year before reviewing the rent again.
MINIMUM LIVING STANDARDS
All properties must meet minimum housing standards. This includes secure locks on doors and windows, proper ventilation, adequate lighting, weatherproofing, and structural soundness. If your property doesn’t comply, it cannot legally be rented, and tenants have the right to end the tenancy without penalty.
RENTING WITH PETS
Tenants can now request to keep a pet at the property, and owners must respond within 14 days. Refusals must be based on legally valid grounds, such as unacceptable damage risk or incompatible strata by-laws, not personal preference. Blanket “no pets” clauses in leases are no longer enforceable.
WATER BILLING
You now have just four weeks from the date you receive your water bill to pass on usage charges to your tenant. If you miss that window, the cost is yours. No reminders, no second chances. This is one of the most overlooked (and most enforceable) changes – and a key area where many landlords are unintentionally losing money.
TENANCY APPLICATIONS
Tenants can now choose which personal documents they share as part of a rental application, and agents are required to clearly state what’s optional vs required. Discrimination in the application process is under greater scrutiny, and tenants have more rights to query why an application was declined.
FIXTURES & MODIFICATIONS
Tenants now have the right to request minor modifications such as installing wall hooks, water-saving devices or child safety gates. Landlords must respond within 7 days, and entry rules have changed to accommodate these requests. Refusing without valid grounds may now be considered a breach.
We never forget that behind every property are real people and real stories.
We believe great property management starts with how you treat people. Every tenant, every owner, every trade – they all deserve to be treated with kindness and respect. It sounds simple, but it’s something we see missing all too often in our industry.
We know that everyone’s situation is different. Tenants aren’t just names on a lease – they’re people building lives, families, and futures. Owners aren’t just investors, they’re individuals who’ve worked hard to create stability for themselves. Trades aren’t just service providers, they’re partners who help us keep things running smoothly.
We take the time to listen, to understand what’s really going on, and to respond with empathy. Life doesn’t always go to plan, and sometimes circumstances change. When they do, we approach every situation with fairness, compassion, and the goal of finding the best outcome for everyone involved.
Because caring isn’t something we do when it’s convenient – it’s part of who we are. We go above and beyond to make sure people feel heard, respected, and valued. That’s not just good management, that’s simply the right thing to do.
Let’s talk.
