Skip to main content

Terms and Conditions of Satisfaction Guarantee

1. Guarantee Period

  • The 3-Month Guarantee is valid for a period of 91 days. This period commences from the date our agency (Elevate Estate Agents Pty Ltd (ABN: 16 650 294 152 – QLD Licence: 4539118) and/or Elevate Estate Agents Northern Rivers Pty Ltd (ABN: 34 671 410 549 – NSW Licence: 10132990)) officially assumes management from the other agency.
  • The Guarantee is only applicable for new managements that are initiated on or after December 13th, 2023.

2. Eligibility Criteria

  • The property must be currently managed by another licensed real estate agency. Properties that are privately managed are not eligible for this guarantee.
  • The management transfer must be initiated and completed with the involvement of our agency.

3. Exclusions

  • The Guarantee does not apply in cases where the owner’s dissatisfaction arises due to the requirement of conducting maintenance on the property in compliance with legislative requirements, either under New South Wales or Queensland law.
  • The Guarantee becomes void if our agency chooses to terminate the management of the property within the 3-month guarantee period.
  • If the property is not tenanted at the time of transfer, any and all associated letting fees are excluded from this service guarantee.

4. Refund Policy

  • In the event of dissatisfaction with our management services that falls within the terms of this guarantee, and not excluded by the above conditions, the client is entitled to a refund the management fees, as per the signed management agreement.
  • The refund will be processed in accordance with our standard refund procedures, which require a written request from the client explaining the reason for dissatisfaction.

5. Limitations

  • This guarantee is limited to the management services provided by our agency and does not cover any external factors affecting the property, including but not limited to market conditions, natural disasters, or changes in legislation.

6. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of the state in which the property is located, either New South Wales or Queensland.

7. Amendments

  • Our agency reserves the right to modify or amend these terms and conditions at any time without prior notice.

8. Acceptance

  • By transferring the management of a property to our agency, the client agrees to these terms and conditions.