On the tank there is a release valve. You will need to lift this valve and water will now start to fill the tank. The re-filling can take a few minutes, but should take no longer than that. In some cases there will be a small drip from the valve when the tank has been filled. Allow up to 24 hours for the tank to re-heat.

It may also be an idea to check with your electricity provider if your electricity account is on a night rate (offpeak) which means that the system only heats water overnight and not during the day. This is suitable for a small family however if you are finding you regularly do not have enough hot water you may need to contact your electricity provider to have this feature turned off. Please be aware this will increase your electricity costs will then be heating water 24hrs a day.

If the hot water system is a gas system, the pilot light may have gone out and you will need to re-light the hot water system. If you are new to the house this may not have yet been done, or on occasions if there is an air pocket in the supply or after a very windy day, the light may go out. The instructions on how to re-light the system will in many cases be on the outside of the system.

If you have gas bottles, the bottles may be empty. If the previous tenants did not use all of their gas you will still have a supply until they run out. It is your responsibility to have the gas bottles re-filled regularly. Failure to light the pilot light or if the gas supply has simply run out this could result in the service fee being on-charged to you.

No power to the property, no lights or no power points working (it may also be that only half the house has power.) Check the meter box, in most cases it will be that the safety switch or a fuse has tripped. This usually happens if you have a faulty appliance or if you have too many appliances switched on at the same time.

Turn off all the appliances in the property and disconnect the plugs from the wall. Check the meter box and take special note of any switches that are in the off position. You will need to turn all switches to the off position, leave them off for a few seconds and then turn them all on again. Plug-in each appliance and turn on one at a time.

If the safety switch/fuse trips when you turn on the toaster, kettle etc. then it’s likely that that particular appliance is now faulty. Keep in mind that it can sometimes be the fridge or other major appliance that has recently become faulty. Also asses the fuses to see if you can visually see a fault i.e.; loose fuse or wiring.

If an electrician is called to the property and the fault is with one of your appliances or the safety switch just needs to be re-set then the service fee will be on-charged to you. Some properties may have 2 switchboards ie; one inside the property and one inside the garage, please ensure to check both.

Outages on the NBN Network can occur, and often without notice. Please do not lodge a maintenance request unless the internet has been out for at least 48 hours. Please check for any outages at https://www.nbnco.com.au/support/network-status before reporting an outage to our office as this website will be the first place we check if reported.

Try using a drain cleaner such as Drain-O to clear the blockage. You can also try pouring some boiling water down the drain to free up old soap scum or hair. Try the same in the kitchen sink. Never put fat or oil into the drain as it will block up the pipes. Plumbing faults can occur from foreign objects becoming caught in the drains. Ensure disposable nappies, sanitary products, toys and teaspoons never find their way into the drains, as the cost for removing blockages caused by foreign items will be on-charged to you.

Ensure there is no separate switch that needs to be turned on, example: on the wall. This may be a stand alone switch or a double power point with a third switch on it. Check the connections to make sure it is not loose or dirty. Sometimes giving the element a really good clean will fix the problem. If your cooktop is an induction cooktop please ensure you are using a flat pan/pot as if there is a slight curve this can trigger the safety feature of the induction cooktop to not allow the elements to heat.

Replace the battery in the remote as this is the most common cause. Otherwise check that the combination in the remote is the same as the combination on the panel in the garage. This is not always possible depending on the type of remote. Check the lever on the control box is set to auto as if set to manual the remote will not work. However you will be able to manually operate the garage door on this setting if required.